TRAINING PROGRAMS
INTRASPEC offers a wide array of training programs to answer your needs. Below are some of our most requested programs, Its contents are flexible and we can customized our programs to meet your requirements.
OUR AREAS OF EXPERTISE: Management, Leadership & Teambuilding
Human Resource Management
Business Communication
Professional Work Attitude
Others:Study Habits ENTREPRENEURIAL DEVELOPMENT COURSES (NEW OFFERINGS) BUSINESS START UP & GROWTH SEMINAR This seminar helps participants set the right foundation for starting and managing their own business. Find the right business for you. Prepare an easy-to-do business plan and learn new ways of doing business. BUSINESS OPERATIONS & PEOPLE MGMT This seminar shows you why it is important to professionalize your business systems and how to set up and manage a system that your people can work with and support enthusiastically PROACTIVE SALES AND MARKETING This seminar explains best practices in sales and marketing. It showcases tools that you can use immediately to increase your income through smart sales & marketing strategies. Learn proven and effective steps to successful selling. |
VISIT OUR BLOG ON BUSINESS AND ENTREPRENEURSHIP: www.pinoybisniz.com
SOME OF OUR TRAINING MODULES
NEGROS WOMEN FOR TOMORROW FOUNDATION
Supervisory Excellence
This Program Explores Essential Management/Supervisory Competencies And Incorporates Proven Best Practices To Enable Managers, Supervisors and Team Leaders To Enhance Employee Performance Through Supervisory Excellence
The program contains six modules which address the following:
- Module 1: The Role: Key Supervisory Principles and Practices
- Module 2: Adaptive Leadership and Influence
- Module 3: Communication, Team Building and Motivation
- Module 4: Delegating for Productivity and Development
- Module 5: Coaching
- Module 6: Dealing Effectively with Performance Problems
PALMAS DEL MAR,BACOLOD CITY
Coaching for Performance
Overview
If you want to: 1) help others be more productive, 2) demonstrate leadership, and/or 3) be more effective in working with people, then coaching is for you! INTRASPEC Coaching for Performance module helps you increase employee performance while simultaneously building employee self-confidence and morale. INTRASPEC simple coaching model is so effective that over time, your employees begin coaching themselves! In this module, you'll learn how to coach and when to coach — and you'll learn to leverage the personality/social style of the employee. You'll also learn how to use feedback to increase performance.
Later in the module, we turn our attention to problem solving — what to do when employees don't do what you want them to. You will learn to accurately identify reasons for the performance problem; you will then use a problem-solving dialogue model to help employees change their behavior in a non-confrontational, motivational way.
Performance Outcomes
After you complete Coaching for Performance you will be able to:
- Improve performance by developing employees' skills using effective coaching and problem solving.
- Identify performance required to meet business goals.
- Identify coaching and problem solving solutions to address a performance gap.
- Provide effective feedback.
- Effectively apply your coaching and problem solving skills regardless of who you're working with.
- Help employees translate development needs into action plans.
2-3 Days
NORWEGIAN TRAINING CENTER, TAGUIG CITY
MANAGING STRESS IN THE WORKPLACE
CONTENTS
Understanding Stress
- * The Stress Process and the Stress Cycle
- * Assessing Vulnerability to Stress
- * Identifying the Physical, Mental, and Behavioural Symptoms of Stress.
Role of Body, Mind and Personality
- * Type of Personality
- * The Stress Response Vs The Relaxation Response
- * Internal Vs External Locus of Control
- * Coping with Life Stress
- * Psychosomatic problems of Stress
Work and Stress
- * Assessing ability to cope with Work Stress.
- * Characteristics of Potentially Stressful jobs
- * Sources of Role Stress at Work
- * Effects of Stress on Performance
Techniques for Relieving Stress
- * Experiencing mental peace
- * Meditation for achieving inner tranquillity
- * Exercise and therapeutic techniques
- * Psychosomatic and Relaxation techniques
Strategies for Reducing Stress
- * Stress Busters
- * Physical, Mental, Emotional, Inter personal and Spiritual Strategies
- * The Wellness Lifestyle Approach
Guiding Principles for a Stress Free Life
- * Developing a vision for the future
- * Developing a personal plan of action
CARLOS HILADO MEMORIAL STATE COLLEGE-FACULTY
Conflict Management Techniques
Course Outline:
I. Causes of Conflict
- 1. Where does conflict come from
- 2. Dealing with conflict
- 3. Understanding different personalities
- 4. Motivating factors on the job
II. Overcoming the Most Common Reasons for Conflict
- 1. Creating the proper workplace climate
- 2. Establish appropriate rules of discipline
- 3. Dealing with personal problems brought to work
- 4. Overcome resistance to change
- 6. Dealing with age and cultural differences
- 7. Handling “Know-it-Alls” and other problem behaviors
III. The Manager’s Role in Managing Conflict
- 1. Creating a performance turn-around plan
- 2. Mediating conflict between employees
- 3. Dealing with employees who won’t change
- 4. Safe guidelines for documenting problems
- 5. Developing a coping strategy to live with problems
IV. Prevent Conflict Proactively
- 1. Establish confidence and trust with our employees
- 2. Spot potential conflict warning signals early
- 3. Recognize the early signs of attitude or burn out problems
- 4. Create employee attitude tune-up plans
LOPEZ SUGAR CORPORATION
BUILDING HIGH PERFORMANCE TEAMS
CONTENTS:
INTRODUCTION
PARADIGM SHIFT (MANAGING CHANGE)
- Dynamics of Change
- Managing Negativism
- Group Dynamics: “ Titanic”
- Understanding Different Personality Types
- Personal Mission Statement
- Core Values
- Sensitivity
COMMUNICATION AND RELATIONSHIPS
- Barriers to Effective Communication
- How to Give Effective Feedback
- Group Dynamics: “The Yarn”
CONFLICT, TRUST AND COOPERATION
- Conflict Management, Trust, Support System
TURNING WORKFORCE INTO PRODUCTIVE TEAMS
INTEGRATION
LOPUE'S DEPARTMENT STORE-VICTORIAS
Effective Customer Relations Seminar: Defusing Difficult & Demanding Customers
Course Outline:
I. Meeting Customer Expectations
- Steps to delivering world-class customer service
- Customer’s service perceptions affect their emotions
- Personalities also affect customer reactions
- Customer personality strengths & weaknesses
- Service personality strengths & weaknesses
- 3 styles of interpersonal communication
- Assertive communication methods to end arguments
- Defusing Emotional Manipulators
- Handling loud & abrasive customers
- Dealing with explosive & intimidating customers
- Pacifying Prima Donna customers
- Work with the chronic complainer customers
- Step process to defuse emotions
- The keys to exceeding customer expectations
- Fixing things when they go wrong
- Keep service breakdowns from becoming emotional
- Improve your listening skills
- Handling angry customers on the telephone
- Helping the customer when they are in the wrong
- Stay calm and in control of your emotions
FALCOR ,GOLDEN RICE,GRAND PROSPERITY
How to Manage and Motivate a Team
For managers and Supervisors
Course Outline:
Managing & Motivating a Team
I. The Importance of Working Together as Teams
- Benefits of teams and teambuilding
- Most common reasons teambuilding fails
- Establish the necessary foundation
- Obstacles to team success
- Team building roles
- Managing different and divergent personalities
- Develop improved team communication skills
- Management elements required to support a team
- Common sensed motivating factors for teams
- stages of team building
- Creating a team vision
- Establishing team accountability and responsibility
- process to overcome resistance to teams
- Being a proactive change agent helps the forming of teams
- Establishing a collaborative team approach
- Run better and more valuable team meetings
- Setting clear team goals and objectives
- Aligning team, department and organizational goals
- Keys to team leadership
- Characteristics of effective teams
- Effective team delegation communication
- Pitfalls to team delegation
- Resolving conflict between teams and team members
- Managing team behavior
- Giving feedback to change performance
INTER ORIENT NAVIGATION COMPANY
Handling Employee Attitude Problems
Course Outline:
I. Causes of Attitude Problems
- 1. Where do attitude problems come from
- 2. Dealing with bad attitudes
- 3. Understanding different personalities
- 4. Motivating factors on the job
II. Overcoming the Most Common Attitude Problems
- Creating the proper workplace climate
- Establish appropriate rules of discipline
- Dealing with personal problems brought to work
- Overcome resistance to change
- Dealing with age and cultural differences
- Handling “Know-it-Alls” and other problem behaviors
III. The Manager’s Role in Coaching & Counseling
- Creating a performance turn-around plan
- Mediating conflict between employees
- Dealing with employees who won’t change
- Safe guidelines for documenting attitude problems
- Developing a coping strategy to live with problems
IV. Prevent Attitude Problems Proactively
- Establish confidence and trust with our employees
- Spot potential attitude warning signals in the interviewing process
- Recognize the early signs of attitude or burn out problems
- Create an attitude tune-up plan
TRAINERS TRAINING
A seminar/workshop that prepares you to train members of your team using high-impact and effective training tools. Learn different styles of learning and techniques in training. Gain confidence in public speaking and find out practical ways to develop your team. This course is designed to train the trainer in conducting workshops and training events.
Facilitation Techniques & Training Tools
The Trainer
I. Training Mindset & Attitude
II. Roles & Functions of the Trainer
III. Creating Training Excitement
Presentation & Training Skills Development
Elements of Public Speaking
I. Style
II. Message
III. Form
Training Methodology
I. Learning Styles
II. Teaching Styles
III. Trends in Training
High-Impact Training Tools
I. Ice Breakers
II. Group Dynamics
III. Jolts & Energizers
IV. Simulations
V. Other Training Activities
Developing Presentation & Training Skills
I. Establishing Credibility
II Overcoming Stage Fright
III. Delivering High Impact Training
Class Management
I. Class Preparation Checklist
II. Handling Questions
III. Handling Difficult Participants